Köpvillkor

Our Terms and Conditions

Shopping at pålyset.se should feel secure. Here are our order terms that describe how it works when you order from us, including our delivery and payment terms.

Brief Summary

Read our complete terms below; here is a summary for those who want to find the most important information directly.

• The company you are buying from is Jolix AB (org. number 556991-4798) and is registered for VAT and approved for F-tax.
• Standard terms with a 14-day right of withdrawal.
• Maximum shipping cost of 59 SEK, free shipping from 1000 SEK. Delivery with Schenker.
• No fees for invoices.
• We pack on weekdays and usually ship orders the same day if the order is received before 10 AM; otherwise, it goes out the next day.
• Information about the warranty is available on each product.
• We will not send you spam or share your contact details with anyone else.
• Feel free to subscribe to our newsletter, which is sent at most once a week.

We dare to believe that we are a reliable store to shop from, as attested by both customers who shop in our physical store and those who shop with us online. Please read some of our customer reviews on reco.se.

Your Security

It is important to us that you feel secure shopping with us. We are registered for VAT and approved for F-tax. The most important thing for us is that you, as a customer, are satisfied, and we will always be flexible to ensure you are happy with us and the products we sell! If you have any questions, please contact our customer service, and we will help you!

If you want to be sure not to pay anything until we have shipped something, we recommend Svea Invoice, where you have 14 days to pay from the date we ship your package.

Complaints

According to Swedish consumer law, you as a private individual have a 3-year right to complain. If you paid in advance by credit card and want to cancel or withdraw your purchase, it may take up to 30 days to get the amount back on your card via our payment service provider. If a delay occurs, we must notify you before the product leaves our warehouse, giving you the chance to cancel the purchase. An order typically has a delivery time of 1-3 working days from the order date if all products are in stock, otherwise 3-7 working days. In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes.

Transport Damages

If a transport damage occurs, please contact our customer service via email at kundtjanst@palyset.se or through our contact form. We follow the Consumer Agency's recommendations where private customers should report the damage within a reasonable time when it should have been discovered, and business customers within 7 days of receipt. It is important that you unpack the shipment as soon as possible so any damages are discovered immediately.

If damage has occurred, please keep the packaging and products in this condition so they can be inspected. We can then decide on any replacement, remedy, or price reduction.

Right of Withdrawal

According to Swedish law, you have a 14-day right of withdrawal from the day you pick up the item. To exercise the right of withdrawal, you must contact our customer service within these 14 days. Not picking up your package is not the same as withdrawing your purchase; for unclaimed packages, we will charge you 250 SEK for shipping and administration. If you want to withdraw a purchase, return the package to us after notifying us of your intention. By notifying us, we can adjust the invoice due date so we can correct it after receiving the return. It is, of course, okay to test the product, and to do this, you must open the packaging and return the product even in these cases and receive a full refund. If the product is damaged or noticeably worn upon return, we have the right to make deductions from the refunded price.

When returning a package, it is important to save the receipt if something happens to the package on its way back to us, as you are responsible for the return shipment. Please use the box you received the package from us in when returning. You can easily book the package at posten.se/skicka.

Warranties

All products we sell have a warranty of at least one year. If the warranty period is longer, it is stated on each product in its description. If a product proves to be defective upon delivery, you have up to 3 years to complain about it according to consumer law. If you have a problem with a product, please contact our customer service, preferably via email at kundtjanst@palyset.se or through our email form.

Handling of Personal Data

About the Privacy Policy

This policy describes how Jolix AB, org. number 556991-4798, Ugglegatan 9, 96173 Boden, kundtjanst@palyset.se stores, processes, collects, discloses, and uses your personal data. The company behind the store pålyset.se is Jolix AB and will be referred to as "we" in the policy below. Jolix AB is the data controller for handling your information.

The policy applies when you visit us online, shop with us via the online store, email or phone, ask us questions, handle returns, complaints, and warranty cases.

With this policy, we want you to feel secure that we handle your personal data according to current legislation on handling personal data.

When Do We Process Your Personal Data?

We need to process your personal data for you to visit our website, purchase products or services from us, contact us for questions and support, or subscribe to our newsletter.

The information we collect about you when purchasing is necessary for us to enter into an agreement with you about a purchase or pre-order so that we can fulfill our commitment to you.

We also collect and update information about you via a third-party service for address updates during purchases.

What Personal Data Do We Store About You?

The data we store about you depends on the context in which you interact with us, but at most, we store the following information about you:

• Customer number
• Personal/organization number if you choose to pay by invoice
• Name
• Address
• Mobile number
• Email address
• Payment details
• Shipping information
• IP address

Legal Grounds for Storing Your Personal Data

To deliver orders, handle purchases and warranty cases, we save information about you in our customer register.

• Customer number
• Personal/organization number if you pay by invoice
• Name
• Address
• Mobile number
• Email address
• What you purchased from us and order number
• IP address

Storage Time: 36 months after you purchased something from us. Legal Ground: Order terms

For our accounting, the accounting law requires us to store this information about you as a customer.

• Customer number, name, address, email, mobile number
• What you have purchased from us in the form of order information

Storage Time: Currently 7 years, which is what the law requires Legal Ground: Accounting law

For our marketing to you, we need to save some information to provide you with the most relevant offers possible. This information includes:

• Email address
• Geographical information

Storage Time: 24 months after you purchased something from us or provided your information to us Legal Ground: Legitimate interest

To provide support or answer questions, we store some information about you, where some of it is optional to provide.

• Name (optional)
• Email address
• Phone number (optional)
• Order number (optional)

Storage Time: 24 months after you contacted us Legal Ground: Legitimate interest

Why Do We Process Your Personal Data?

We need your personal data to enter into an agreement with you to deliver products or services, billing, payment, and customer service. We also need it to reach you with marketing on the web or via newsletters if you have actively chosen to subscribe to our newsletter. We also need it to comply with legislation, including accounting law, consumer purchase law, and distance selling law.

How We Protect Your Data

When you provide your personal data to us, you can be sure that we handle it securely.

• No unauthorized person has access to your personal data with us
• We do not sell or disclose your information to other individuals or companies
• We store your personal data securely and protect it so that no unauthorized person gains access to it.

Your Rights

You have the right to have your stored data corrected or deleted. In some cases, we cannot delete your information immediately, as there is legislation on accounting and taxes that may prevent us, but in these cases, we will cease all processing of your information not related to accounting and taxes.

You have the right to receive a notification of what personal data we store about you and how we process it, a register extract. You can obtain this after sending a written application to us that you have signed.

You have the right to object to cases where we process personal data based on legitimate interest. If you want us to stop this, we will do so unless there are reasons that prevent it, such as laws regarding taxes and accounting.

You have the right to data portability. This means you can request information from us in a structured format that can then be forwarded to another data controller. To extract this data, we need a signed application from you as a letter to us before we can start such a data extraction.

If we use your personal data for marketing, you can contact us to ask us to stop using your data for marketing purposes. In our newsletter, which you must actively consent to subscribe to, there is always a link to unsubscribe.

If you want to apply for any of the above with us, you can contact us via our address:

Jolix AB Ugglegatan 9 96173 BODEN

You have the right to send any complaints regarding the processing of your personal data with us to the Data Inspection Board. The Data Inspection Board monitors the application of legislation on the processing of personal data. That is where you turn if you believe a company handles personal data incorrectly. However, we prefer that you contact us first if the complaint concerns how we handle your data.

Changes to Our Privacy Policy

We always have the latest version of our privacy policy available through the online store. If we make any significant changes that affect you, we will contact you via email and inform you of these changes. In cases where it involves changes that do not affect you, these will only be updated.

Age Limit and Payment Methods

Everyone who shops at palyset.se must be 18 years or older. We prefer that you pay via Svea Ekonomi, either as a card purchase or by invoice. When paying by invoice, no invoice fee is charged. Our partner Svea Ekonomi, which handles the invoices, requires you to be 18 years or older, pass the simplified credit check, have no payment remarks, and have no unpaid claims with Svea Ekonomi. Payment terms for the invoice are 14 days from the date the product leaves our warehouse. In case of late payment, Svea Ekonomi charges a statutory reminder fee of 60 SEK and a late payment interest of 24% and the applicable reference rate. When purchasing by invoice, a simplified credit check is performed without a knowledge copy, as delivery can only be made to the registered address.

Private customers and companies not registered as customer profiles with us pay easily via Svea Ekonomi and can then choose to pay with VISA, Mastercard, Internet bank, or invoice.

For corporate customers registered with an account with us, the payment terms are 30 days net.

Errors and Corrections in Material Published on palyset.se

We reserve the right to correct product texts, images, and prices published incorrectly in the store or social media. We also reserve the right to price adjustments from our suppliers, stock changes, and errors that may occur on the website, in the browser, in the network, or on the servers the store runs on.

Delivery Time

We deliver to Sweden and ship via Schenker. Where possible, we try to pack and ship the same day if the order is received before 10 AM when everything is in stock. Otherwise, we ship as soon as the products are back in stock within a few days. For special order items, longer delivery times may occur in exceptional cases, but in such cases, we will contact you and give you the option to cancel your purchase. If there are many consecutive holidays, delivery times may be a day longer depending on the postal service.

We check all orders before they are delivered, so you only receive an email thanking you for your order after ordering. We check that the order is possible to deliver and reserve the right not to deliver an order if it is in any way unreasonable or incorrect. If the order only contains one item, you may receive an email notifying you that we have canceled your order as it is not possible to deliver.

Prices and Shipping

All prices in the store are stated in Swedish Kronor (SEK) including VAT at 25%. You can always see the total price, including shipping and fees, before you approve your order. Shipping costs 59 SEK within Sweden for the cheapest option. We deliver as soon as possible, but if a product is out of stock, the delivery time may be slightly longer but always within 10 working days. If you do not pick up a package, we charge you 250 SEK for shipping and administration fees. The invoice fee via Svea Ekonomi is 0 SEK. Free shipping from 1000 SEK.

Campaign and Sale Items

Prices on campaign items apply until the specified end date. If no date is stated, the price applies to each product until it is out of stock.

Newsletter and Offers

When you order from palyset.se, you have the option to choose or opt-out of our newsletter, which is sent via email. You can log in to your profile at any time and opt-out of the newsletter. You can also contact our customer service, and we will help you.

Dispute Resolution

According to the law, all e-retailers must link to the central address ec.europa.eu/odr to resolve any disputes arising from online trading. Of course, as a retailer, we will try to help you first if you are not satisfied with a purchase.